Privacy Policy

These terms of service ("Terms", "Agreement") are an agreement between the website ("Website operator", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of this website and any of its products or services (collectively, "Website" or "Services").

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.

At Creative Vision LLC (Makers Store) we are committed to delivering quality products and ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, our refund policy outlines your options and the conditions under which refunds may be processed.

1. Eligibility for Refunds

• Refunds are only applicable for items purchased directly through Ibda3Vision.com.
• Items must be returned in their original, unused condition with all original packaging, tags, and accessories intact.
• Items marked as “Final Sale” are not eligible for returns or refunds, unless they arrive damaged or defective.

2. Refund Process

• Request a Refund: To initiate a refund, please contact our customer support team at support@ibda3vision.com within 14 days of receiving your item. Include your order number, a description of the issue, and any relevant photos if applicable.
• Return Authorization: Upon approval, we will provide instructions and a return authorization number. Items returned without authorization may not qualify for a refund.
• Return Shipping: Customers are responsible for return shipping costs, except in cases of damaged, defective, or incorrect items.

3. Refund Conditions

• Damaged or Defective Items: If an item arrives damaged or defective, please contact us within 7 days of delivery. We will arrange a replacement or issue a full refund.
• Incorrect Items: If you receive an incorrect item, contact us immediately. We will ensure the correct item is sent to you or provide a full refund.
• Refund Timelines: Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days, and the funds will be credited back to your original payment method.

4. Non-Refundable Items

• Gift cards, personalized items, and any items marked “Final Sale” are not eligible for refunds.
• Digital products and downloadable content are also non-refundable.

5. Late or Missing Refunds

• If you haven’t received a refund within the stated timeframe, please contact your bank or credit card provider, as processing times may vary.
• If you’ve checked with your financial institution and still have not received your refund, contact us at support@ibda3vision.com for further assistance.

6. Changes to This Policy

• Creative Vision LLC (Makers Store) reserves the right to modify this refund policy at any time. Any changes will be posted on this page and will apply to all future orders.

For any questions or concerns about our refund policy, please reach out to our customer support team. We’re here to help!

At Creative Vision LLC (Makers Store) , we strive to ensure your orders are delivered promptly and efficiently. Please review our shipping options and policies below to select the best method for your needs.

1. Shipping Methods

We offer four convenient shipping methods:

1.1 Pick Up from Makers Store

• Cost: Free
• Location: Makers Store
• Details: Orders can be picked up from Makers Store during regular business hours. Once your order is ready for pickup, we will notify you via email or SMS. Please bring your order confirmation when picking up.

1.2 Door-to-Door Delivery (Within Oman)

• Cost: 2 OMR
• Delivery Time: 2–3 business days
• Details: Convenient home delivery service available for orders within Oman. Once shipped, you will receive a tracking number to monitor your order’s delivery status.

1.3 Office-to-Office Delivery (Within Oman)

• Cost: 1 OMR
• Delivery Time: 2–3 business days
• Details: This option allows your order to be shipped from our office to your preferred shipping branch within Oman, where you can collect it at your convenience. A tracking number will be provided to monitor your order’s progress.

1.4 Oman Post (Asyad Express) - GCC Countries

• Cost: Based on weight
• Delivery Time: 3–6 business days
• Details: Available for customers in GCC countries outside Oman. Costs are calculated based on the total weight of the order. Tracking information will be provided to help you follow the delivery journey.

2. Order Processing Times

• Orders are processed within 1–2 business days (Monday to Friday) after payment is confirmed.
• During high-demand periods or sales events, processing times may be slightly extended. We will communicate any delays to keep you informed.

3. Shipping Costs & Calculations

• Shipping costs are calculated based on the chosen delivery method and the total weight (for international shipments). During checkout, you will be able to review all applicable shipping charges.
• Please note that customs or import fees for GCC deliveries may be applied by the destination country and are the responsibility of the customer.

4. Order Tracking

• Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website or the carrier’s platform to monitor your order’s progress.

5. Undeliverable Packages

• In cases where packages cannot be delivered due to incorrect addresses, unavailability, or other factors, we will attempt to contact you to resolve the issue. If the package is returned to us, additional shipping fees may apply for reshipping.

6. Shipping Restrictions

• Currently, we only offer international shipping to GCC countries via Oman Post (Asyad Express).
• We do not ship to PO boxes or APO/FPO addresses. Please provide a complete physical address to ensure prompt delivery.

7. Damaged or Lost Shipments

• If your order arrives damaged or is delayed beyond the expected timeframe, please contact our customer support team at support@ibda3vision.com. We will work with the shipping carrier to resolve any issues and ensure a satisfactory solution.

8. Contact Us

• For any further questions or concerns about your shipment, please reach out to our customer service team at support@ibda3vision.com.

At Creative Vision LLC (Makers Store), we want you to be completely satisfied with your purchase. If for any reason you are not, our orders and returns policy outlines the process for requesting a return or refund.

1. Order Process

• Order Confirmation: After placing an order, you will receive a confirmation email with your order details and an estimated delivery date.
• Order Tracking: Once your order is shipped, a tracking number will be provided via email, allowing you to monitor the delivery status.
• Order Management: You can view and manage your order status under the "Orders" tab in your account on Ibda3Vision.com.

2. Return Eligibility

• Return Window: You may return items within 14 days from the date your order is shipped.
• Return Condition: Items must be returned in their original, unused condition with all original packaging, tags, and accessories intact.
• Non-Returnable Items: Custom, personalized, and final sale items are not eligible for returns.

3. Return Process

• Initiating a Return: To initiate a return, go to the "Orders" tab in your account on Ibda3Vision.com, select the specific order, and tap on the “Request Refund” option.
• Return Authorization: Once your request is received, we will review it within 1–2 business days. Approved requests will receive a return authorization email with further instructions.
• Return Shipping: Customers are responsible for return shipping costs unless the item is damaged or incorrect. Return instructions and the address will be provided in the authorization email.

4. Refunds

• Refund Process: Once the returned item is received and inspected, you will be notified via email regarding the approval or rejection of the refund.
• Refund to Original Payment Method: Approved refunds will be processed within 5–7 business days and credited back to the original payment method.
• Refunds on Sales Orders: If you have purchased a sales item and wish to request a refund, simply go to the "Orders" tab in your account, locate the order, and select the "Request Refund" option.

5. Damaged or Defective Items

• If an item arrives damaged or defective, please contact us at support@ibda3vision.com within 7 days of delivery. We will arrange for a replacement or full refund at no additional cost.

6. Late or Missing Refunds

• If you have not received an approved refund within the stated timeframe, please check with your bank or credit card provider, as processing times may vary.
• If you still have not received your refund after checking with your bank, please reach out to us at support@ibda3vision.com for assistance.

7. Changes to This Policy

• Creative Vision LLC (Makers Store) reserves the right to amend this policy at any time. Any changes will be posted on this page and will apply to all future orders.

For any questions or assistance, our customer service team is ready to help. Contact us at support@ibda3vision.com.